booking cancellation policy
At Clique Creative, we understand that plans can change unexpectedly. However, last-minute cancellations impact our team and business. To ensure fairness and efficiency, we have established the following cancellation policy.
Notice Requirement
To avoid a cancellation fee, clients must notify Clique Creative in writing via email or by phone at least 24 business hours before the scheduled appointment.
Cancellation Fees
Daylight Photography Bookings
Photos + Floor Plans (e.g. Starter or Essentials packages)
Cancellations within 24 business hours of the scheduled time: $55.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $75.00
Photos + Floor Plans + Video Packages (e.g. Signature package)
Cancellations within 24 business hours of the scheduled time: $75.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $110.00
Twilight Photography Bookings
Photos + Floor Plans (e.g. Starter or Essentials packages)
Cancellations within 24 business hours of the scheduled time: $75.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $110.00
Photos + Floor Plans + Video Packages (e.g. Signature package)
Cancellations within 24 business hours of the scheduled time: $110.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $130.00
Videography Bookings
Standard Videography (60 + 90 Second Videos, 30 + 60 Second Reels)
Cancellations within 24 business hours of the scheduled time: $55.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $75.00
Premium Videography (60 Second Premium Videos)
Cancellations within 24 business hours of the scheduled time: $150.00
Cancellations made on the spot (within 1 hour of scheduled time or after our team has arrived): $175.00
*All prices include GST.
Why a Cancellation Policy?
When a booking is made with Clique Creative, a specific time slot is reserved for your photographer that cannot be easily filled at short notice. Cancellations within 24 hours leave a gap in the photographer’s schedule that results in lost business and potential scheduling conflicts.
While we understand that unforeseen circumstances may arise, we ask that clients be mindful of the impact of short-notice cancellations and provide as much notice as possible to help minimise disruptions to our team’s schedule and business.